Creating decision support systems for operational and service duty
نویسندگان
چکیده
منابع مشابه
Decision support systems for IT service management
Group-based Decision and Knowledge Support Systems have the potential to assist Information Technology Service Managers make sound decisions. We use narrative enquiry and reflective processes to review two recent projects that designed decision support tools for IT Service Management. The Software Mediated Process Assessment project includes a group decision support system to enable the selecti...
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Simulation is widely used as a tool for analyzing business processes but is mostly focused on examining abstract steady-state situations. Such analyses are helpful for the initial design of a business process but are less suitable for operational decision making and continuous improvement. Here we describe a simulation system for operational decision support in the context of workflow managemen...
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ژورنال
عنوان ژورنال: Problems of Informatization and Management
سال: 2008
ISSN: 2073-4751
DOI: 10.18372/2073-4751.1.9284